Partner across Contact Center, Customer Experience, Security, Architecture, Data, Infrastructure, End User Services, Service Desk, application teams and regional technology teams to deliver integrated global solutions while meeting security, privacy, accessibility, AI governance, compliance, data governance and risk requirements. Deep knowledge of enterprise communications and contact center architecture, preferably including NICE CXone, Cisco Unified Communications Manager, Webex Calling, Webex Meetings, Microsoft Teams, SIP, session border controllers, and carrier services.