BASIC QUALIFICATIONS: Bachelor's degree 1+ years of cumulative work/internship experience in consumer insights, market research, growth experimentation, A/B testing, and driving conversion metrics PREFERRED SKILLS & EXPERIENCE: 3+ year of hands-on experience leading consumer research and insights programs (experience in consumer tech, e-commerce, or subscription businesses strongly preferred) Demonstrated success running and analyzing large-scale A/B tests and experiments Advanced SQL skills and experience building funnel dashboards; Python experience is a plus Proven success and expert in funnel optimization, checkout improvement, and subscription growth 1+ years in early and growth stage startups working with lean teams Distinctive business judgment and communication skills Excellent project management, problem solving and analysis skills Excellent storyteller with strong written and verbal communication skills - able to influence executives and cross-functional partners Technical background or experience working closely with engineering/design teams on web product development Experience working in early-to-growth stage environments with lean teams ADDITIONAL REQUIREMENTS: Must be available to work extended hours and weekends as needed Willingness to travel to customer sites, other SpaceX locations, and events as needed ITAR REQUIREMENTS: * To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Conduct ongoing customer research (surveys, focus groups, analytics) to uncover insights into target audiences' needs, pain points, and behaviors; develop and maintain detailed customer personas for segmentation and journey mapping Build and execute a high-velocity A/B testing and experimentation roadmap (e.g., persona-driven campaigns, SEO content, new channels) grounded in customer insights - from hypothesis development through test design, execution, statistical analysis, and scaling.