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Century Casino Cape Girardeau is seeking an ambitious person to join our team as Banquet Server our world class casino on the banks of the Mississippi River in downtown Cape Girardeau. Our newest addition of a 69-room hotel with sweeping views of the Mississippi River adds more opportunities for our visitors to stay and play right here at Century Casino Cape Girardeau.

POSITION DESCRIPTION Job Title: Banquet Server Department: Food and Beverage Reports to: Chef De Cuisine FLSA Status: Non-Exempt CENTURY CASINO CAPE GIRARDEAU At Century Casino Cape Girardeau, we offer exciting entertainment options to our guests every day. From live table games, to over 800 slot machines, two restaurants, and live entertainment, we have something for everyone! Our newest addition of a 69-room hotel with sweeping views of the Mississippi River adds more opportunities for our visitors to stay and play right here at Century Casino Cape Girardeau. Our team of over 200 staff are committed to providing the best entertainment experience for our guests. POSITION SUMMARY Century Casino Cape Girardeau is seeking an ambitious person to join our team as Banquet Server our world class casino on the banks of the Mississippi River in downtown Cape Girardeau. Successful candidates will excel at creating an atmosphere of superior customer service for our guests. This position works in cooperation with the Banquet Staging positon. The team member in this position is responsible for providing superior service to both internal and external guests. Banquet Server is also accountable for serving guests in our banquet ballrooms, foyers, and any other location as instructed. Come and help make Century Casino Cape Girardeau's new hotel the entertainment destination in SE Missouri. ESSENTIAL POSITION DUTIES & RESPONSIBILITIES The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned. Customer Service <ul><li>Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resiliency when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members. </li><li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. </li><li>Handle all guest challenges that arise and turn around guest challenges to exceed expectations, and create repeat clientele. </li><li>Assures the efficient smooth serving of a large number of guests in a timely manner. </li><li>Follow the proper sequence of service as determined by the supervisor and event. </li></ul>Operations Responsible for complete and accurate banquet/event functions in a timely manner and any other banquet functions as needed. <ul><li>Clean-up and secure banquet equipment, control inventory. </li><li>Ensures the safety and security of guests and team members. </li><li>Completes all side work as assigned by the manager/supervisor. </li><li>Handle routine customer complaints and incidents, and exhibit the appropriate discretion to define situations requiring the attention of supervisory personnel. Seek to resolve all situations in a manner that maintains positive guest relationships. </li></ul>Compliance <ul><li>Ensures the proper service of alcohol by following the current laws of the state and the policies of the company. </li><li>Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to Executive Management; GM. </li><li>Adheres to all gaming laws and regulations. </li><li>Maintains strict confidentiality in all departmental and company matters. </li><li>Adhere to regulatory, departmental and Company policies in an ethical manner and require others to do the same. </li></ul>Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays; shifts may change based on business needs. Performs other duties as assigned. ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: • Bending • Walking • Lifting up to 40 lbs. with assistance • Pushing and Pulling up to 40 lbs. with assistance • Must be able to use all equipment associated with the position, including, but not limited to, use of heavy trays, chafers, chairs and tables. Mental Demands: <ul><li>Must be able to work independently with little direction. </li><li>Must be able to observe and give appropriate feedback. </li><li>Must be able to maintain professionalism during high-volume business. </li><li>Must stay calm under pressure. </li><li>Must present solutions based on facts not feeling, and present long-term solutions. </li></ul>Work Environment: <ul><li>Must be able to work in a smoking environment. </li><li>Must be able to work in a gaming environment with exposure to bright/flashing lights, crowds and above average noise levels. </li><li>Must be able to work in varying temperatures. </li><li>Must be able to work in a gaming environment with exposure to bright/flashing lights, crowds and above average noise levels. </li></ul>MINIMUM QUALIFICATIONS Experience/Education: <ul><li>High school diploma or GED equivalent preferred, but not required. </li></ul>Knowledge: <ul><li>Must be able to read/write and follow instructions. </li></ul>Other:<ul><li>Must be able to receive and maintain all required certification relating to the position. </li><li>Must complete all required company training. </li></ul>

Nugget Casino Resort

BANQUET SERVER

Business Operations

Casinos

Cook Dishes

Corporate Policies

Customer Experience

Customer Support/Service

Food and Beverage Industry

Gaming

Inventory Management

Lift/Move 40 Pounds

Maintain Compliance

Regulations

Resolve Customer Issues

Restaurant

Safety/Work Safety

Slot Machines

State Laws and Regulations

Table Games

Time Management

Training/Teaching

IRecruitee

Accountable for serving guests in designated outlet according the service specifications of that outlet to provide the guests with an outstanding dining experience . The statements herein are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

POSITION DESCRIPTION Job Title: Beverage Server Reports to: Slot Supervisor Department: Casino Beverage FLSA Status: Non-Exempt POSITION SUMMARY The employee in this position is responsible for providing superior service to both internal and external guests. Accountable for serving guests in designated outlet according the service specifications of that outlet to provide the guests with an outstanding dining experience ESSENTIAL POSITION DUTIES & RESPONSIBILITIES The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned. 1. Interact with all guests and employees to positively affect the guest/employee experience. Demonstrate resiliency dealing with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees. 2. Responsible for complete and accurate set-up and breakdown of work area in a timely manner. 3. Responsible for taking orders, preparing drinks correctly and returning those drinks in a timely manor. 4. Complete all side duties as assigned by the outlet manager or supervisor. 5. Enter all orders correctly into the POS system to ensure a positive experience for the guest as well as protecting the assets of the company. 6. Keep work area in a clean and orderly manner. 7. Responsible for assisting in the following: stock bar and beverage station items, fill ice bins, empty garbage, mop floors, and keep all areas clean. 8. Ensure the safety and security of guests and employees. 9. Ensures the proper service of alcohol by following the current laws of the state and the policies of the company. 10. Must be able to work a flexible schedule as required by business operations, including nights, weekends and holidays; shifts may change based on business needs. 11. Performs other duties as assigned ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT Physical Demands: • Must be able to work in a fast paced environment. Beverage Server - December 2019 • Must be able to carry and balance a tray weighing up to 25 pounds. • Must be able to lift up to 40 lbs. • Must be able to push/pull up to 100 lbs. Mental Demands: • Must be able to establish rapport with other team members throughout the casino • Responsible for familiarization of cocktails and prices in order to insure proper ordering and expedition of beverage orders Work Environment: • Must be able to work in a smoking environment. • Must be able to work in a gaming environment with exposure to bright/flashing lights, crowds and above average noise levels. MINIMUM QUALIFICATIONS Experience/Education: • A high school diploma or GED equivalent preferred. • Cash handling experience. Knowledge: • Knowledge of alcohol laws. Other: • Must be able to obtain and maintain valid Level 2 Missouri Gaming license. • Must be able to receive and maintain all required certification relating to the position. • Must complete all required company training. The statements herein are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract of employment and are subject to change at any time due to reasonable accommodation, business demands or direction by management. I attest that I have read and understand the job description and am able to perform all the job responsibilities described herein. I will notify Human Resources should this change.

BEVERAGE SERVER

Beverages

Employment Contracts

Housekeeping/Cleaning

Lift/Move 100 Pounds

Order Processing

Point of Sale (POS) Systems

Your responsibilities as a Server will include, but are not limited to:Welcoming guests and greeting every guest with a smile when they are seated . We proudly set the table for our guests' favorite meals and moments because we are more than just a place to eat and work.

Overview Why You Want to Work Here: <ul><li>We offer weekly pay and competitive wages </li><li>Flexible scheduling </li><li>Options for medical, dental and vision starting at less than $10/week </li><li>Life insurance, short-term disability and voluntary benefits </li><li>401(k) retirement savings plan with a company match after 1 year of service </li><li>Anniversary pay (must meet eligibility requirements) </li><li>Discounted shift meals and a 25% discount when dining as a guest </li><li>Opportunities - we train and provide career opportunities so you can advance and grow </li></ul>Who We Are: It all began with a single family-owned restaurant and the vision to give people something special: a connection to seafood and the coast. Over fifty years later, every seat in our over 500 restaurant family is an extension of that founding passion. We proudly set the table for our guests' favorite meals and moments because we are more than just a place to eat and work. We are part of the communities we serve, and this is where new friends become familiar faces. Your responsibilities as a Server will include, but are not limited to:<ul><li>Welcoming guests and greeting every guest with a smile when they are seated </li><li>Suggestively selling drinks, appetizers, and desserts </li><li>Accurately taking food and drink orders and entering orders into the POS system properly </li><li>Picking up and delivering food orders in a timely manner </li><li>Checking back with guests throughout the experience to provide refills as needed and clearing any items from the table </li><li>Delivering and settling the check in a timely manner, thanking guests and inviting them to return </li><li>Following all food safety standards </li></ul>What it Takes to Succeed (Physical Job Requirements)<ul><li>Must meet the minimum age requirement and authorized to work in the country you are applying </li><li>Ability to bend, reach, stoop and lift up to 30 pounds safely </li><li>Ability to move about the restaurant and remain standing for an 8 - 12 hour shift </li><li>Team player with attention to detail and ability to multi-task </li></ul> The physical demands described above are representative of those that must be met by employees to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. BIG plans are on the horizon for Red Lobster. Our team and restaurants are great today, but our future is even better. There is no better time than now to be a part of the Red Lobster Family! ***We are proud to be an equal opportunity employer who provides a welcoming workplace for everyone. We are committed to providing equal employment opportunities to all employees and applicants without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, or veteran status***

Red Lobster

Server

Detail Oriented

Food Delivery

Lift/Move 30 Pounds

Multitasking

Order Delivery

Physical Demands

Sales

Seafood Department

Team Player

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