Systems Architecture & Compliance: Deep experience with contact center platforms, systems architecture, routing logic, dialer strategy, TCPA compliance, IVR workflows, and vendor management (e.g., Zendesk, LiveVox, NICE CXone). Experience & Leadership: 10+ years of professional experience in business operations, product management, BI/analytics, data science, or consulting, including 5+ years in a leadership role managing distributed teams (in-office, hybrid, and remote).