Conducts research to resolve routine tax questions and complaints; receives questions and complaints concerning tax bills, tax laws and regulations, ordinances, assessments and valuations, exemptions, and other tax related issues; bachelor"s degree in accounting, business or related field required; supplemented by one year of experience in customer service, specialized administrative support, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Provides customer service; provides information and answers questions and concerns regarding tax accounts, tax code interpretation and department policies and procedures; investigates and resolves questions, issues, and technical problems; responds to open records request in accordance with legal guidelines; and directs customers to appropriate department or individual as necessary.