This role is heavily focused on CSDM adoption , Service Mapping maturity, and accurate modeling of Business, Application, and Technical Services, ensuring they reflect true operational reality and support effective ITSM/ITOM processes. This position works closely with the CMDB lead, Service Owners, and process owners (Incident, Change, Problem, Request, etc.) to maintain a reliable, scalable, and compliant configuration management practice on the ServiceNow platform.