Job Scope: Plays a key role in area by generating insights and ideas on policies, processes, procedures, and efficiency; contributes ideas to strategic and operational plans to ensure alignment Complexity: Problem solving involves evaluating and resolving discrepancies with people, data, analyses, processes, etc. Seek feedback from employees, IT teams, and business partners to identify challenges, friction points, creative ideas, and requested changes; evaluate, prioritize, and implement solutions that improve the employee experience and technology adoption.