185 Results for

Service Desk Analyst Jobs in District of Columbia

Jobs

Washington, DC

$45,000–$55,000 / year

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology and we are looking for candidates like you! Ability to create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.

30+ days ago

$90,389–$152,718 / year

p>Tenure: Assignment to the Service Desk Analyst I (Category 10), Service Desk Analyst II (Category 09), Service Desk Analyst III (Category 08), Senior Service Desk Analyst (Category 07) will be determined by the candidate''s education or experience. Operate in a fashion that supports the IM Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.

25 days ago

Washington, DC

Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. · Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.

30+ days ago

Washington, District of Columbia

div class="job-description-container">

TITLE: SDT - Senior

LOCATION: Washington, DC/ Hybrid

Employment type: Contract w2/1099/C2C

MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.

REQUIRED EXPERIENCE: 5 years

INTERVIEWS: In Person or Webcam

Job Description:

The client is looking for a Service Desk Technician - Senior. Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.

· Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.

30+ days ago

Washington, DC

TCG is recognized for treating employees well, in fact, in 2025 The Washington Post named TCG as a "Top Workplace" for the eleventh straight year based on how our employees feel about the company, the benefits TCG offers, and the work/life balance that our staff achieves. Provide professional support to facilitate front-end application administration and operations tasks, such as: bulk provisioning users, merging accounts, deactivating accounts, configuring groups, and running reports.

30+ days ago

Washington, DC

$110,000–$130,000

p>Responsibilities:

Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk.
Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).

30+ days ago

Washington, Washington, DC

$115,594–$121,678 / year

Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

At least five years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.

1 day ago

Washington, District of Columbia

li style="font-family:serif;font-size:10pt;line-height:116%;margin:0pt 0pt 8pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Demonstrated experience overseeing day-to-day service desk operations, including ticket queues, escalations, staffing coverage, workload management, SLA performance, and customer support quality.

Manage and optimize use of ITSM tools such as ServiceNow or comparable platforms for ticket tracking, workflow management, reporting, and service delivery.

30+ days ago

Washington, DC

$51,000–$82,000 / year

p>As the nation's risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthening national resilience. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

30+ days ago

Washington, District of Columbia

The ideal candidate must reside within an hour’s commute of Washington, D.C. Key Responsibilities

Handling incoming phone requests from customers.

Makpar has an exciting opportunity for an Service Desk Analyst to join our growing team.

30+ days ago

Washington, DC

li style="line-height:normal">Experience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf.

Datawiz delivers secure, ITIL-aligned Tier 1–3 IT support services to Federal Government clients operating in mission-critical environments.

30+ days ago

Epic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels.

Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required.

30+ days ago

Washington, DC

$30.53–$33.65 / hour
Part time

p>The Analyst supports a wide range of technologies including endpoints, SaaS platforms, and collaboration tools, and plays a key role in maintaining operational efficiency through documentation, automation, and continuous improvement.

The Technical Service Analyst is responsible for delivering high-quality end-user technology support across the organization, ensuring reliable operation of devices, applications, and systems.

30+ days ago

$65,000–$71,000 / year

p>Duties and Responsibilities:

Technical Support & Troubleshooting:
o Provide advanced technical support for end-users, resolving issues related to M365/O365 applications, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and VoIP (Poly Phones).
At least 2 years of experience administering M365/O365, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and software-as-a-service solutions (e.g., Zoom, mFax, Teams, Eagle Eye, Brivo, Everbridge, or other cloud-based services).

27 days ago

li>Conducts shift-based monitoring of service request queues using ServiceNow, Jira Service Management, and automated escalation tools to identify workload distribution patterns, track service response times, and measure compliance with Service Level Objectives, key performance parameters, and operational readiness indicators.

The Help Desk Shift Lead provides operational oversight of the WDP User Support Desk during assigned shifts, ensuring service request queues are actively managed, Service Level Objectives are met, and mission-impacting issues are escalated and resolved with urgency across NIPRNet, SIPRNet, and JWICS environments.

30+ days ago

Washington, Washington, DC

$70,000–$85,000 / year

span>In this role, you will serve as a key resource for CFR staff, delivering tier 2 technical support across computer systems, software applications, mobile devices, and the Microsoft Teams Phone system. You will also play an integral part in supporting institutional meetings and functions, managing the physical relocation and connection of workstations and networking equipment, and overseeing the configuration and repair of computer and networking equipment. . Essential Functions/Responsibilities:

Provide second-tier technical support and assistance to CFR staff. .

30+ days ago

li>Directs enterprise user support operations for large-scale Department of War environments across Impact Level 2, NIPR Impact Level 5, SIPR Impact Level 6, and Joint Worldwide Intelligence Communications System enclaves, delivering coordinated service desk performance for high-priority mission programs such as War Data Platform (WDP) Core Integration and joint analytics modernization initiatives.

The Senior Help Desk Program Manager serves as the operational authority for enterprise user support across the WDP Core Integration program, directing a multi-tiered service desk that spans IL2, NIPRNet IL5, SIPRNet IL6, and JWICS environments to deliver coordinated, high-availability support for warfighter, enterprise, and senior leadership customer populations.

30+ days ago

ul>

Directs day-to-day execution of enterprise user support operations as the senior deputy overseeing multi-tier service delivery for mission platforms operating across Amazon Web Services GovCloud, Secret Region Cloud, and Intelligence Community enclaves supporting Department of War missions.

Oversees execution of service desk functions using ServiceNow, Jira Service Management, Microsoft Teams, SharePoint, and enterprise dashboards to manage ticket intake, routing, triage velocity, diagnostic accuracy, and service-level performance metrics.

30+ days ago

Washington, DC

$150,000–$165,000 / year

Tasks include responding to specific and general requests for support products and programmatic information on Security Assistance and Security Cooperation Programs, building and maintaining tracking sheets, and preparing responses for executive presentations using a mix of briefing platforms and office technologies.

Innovation- Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

30+ days ago

Washington

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As a CACI-Senior SOF Desk Officer directly supporting 1st Special Forces Command and ARSOF CSUs Sensitive Activities Mission Management Cells (SAMMC), you will provide senior-level SA case management support and HUMINT technical oversight by applying Intelligence Community, Service, and Joint SOF policies, procedures, and regulations.

Pay Range:

5 days ago

Washington, DC

Remote

Full time

In this role, you will serve as the primary customer interface for Tier 1 support, managing the SWAT-Help mailbox, triaging and resolving incoming requests, maintaining helpdesk documentation, and delivering structured reporting on incident trends to SEC stakeholders. The Disclosure Review Program (DRP) System — also known as SWAT (System of Workflow and Activity Tracking) is the cloud-based platform that enables this review work, integrating with EDGAR and other SEC systems to support the review of transactional and annual filings.

3 days ago

Washington, DC

$19–$20 / hour

li>

Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.

Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security.

15 days ago

Washington, District of Columbia

p>Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

26 days ago

Washington, DC

Remote

This project will provide IT service desk, systems, network, and security operations support for Federal Prison Industries (UNICOR), supporting end users, Microsoft infrastructure, and mission-critical business systems in hybrid work environments.

Deploy third-party software patches using Enterprise Lifecycle Management Services (ELMS) and Microsoft Endpoint Configuration Manager (MECM).

24 days ago

$72,700–$149,200 / year

p>Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

25 days ago

Washington, DC

PVM is a black- and service-disabled veteran-owned small business and was founded by a retired Naval officer out of frustration with the status quo with one goal in mind: to help his fellow Shipmates solve the problems they were facing every day. As a PVM team member, you will work with people from all different backgrounds that are passionate about the problems we solve for our customers and are focused on delivering value for our clients.

22 days ago

li>Hands-on experience supporting broadcast, newsroom, and streaming technologies, such as Cuez or similar newsroom systems, graphics platforms, production control room automation, contribution/distribution systems, and live streaming workflows (experience with CUEZ or similar live production tools strongly preferred).

Responsibilities:

Design, implement, and operate newsroom, streaming, and on-air technology platforms across on-prem and cloud environments, including live production, control room automation, contribution, playout, and digital streaming workflows (e.g., CUEZ, newsroom systems, graphics, and automation platforms).

3 days ago

Washington, DC

$60,000–$75,000 / year

This role is responsible for resolving common IT issues, fulfilling service requests, and supporting core enterprise technologies, including Microsoft 365, endpoint devices, and collaboration tools. Duties and Responsibilities: Receive, categorize, prioritize, and resolve incoming incidents and service requests using the IT service management tool (e.g., Zendesk, Jira Service Management).

15 days ago

Washington, DC

li>Provide program management support to a team, as needed, that helps the OCFO with Financial System Compliance; Risk and Issue Management; Oversight of the NCMFS Help Desk; Facilitating DOL agency outreach on behalf of NCFMS users; Communicating with internal/external stakeholders; Oversight of the program year; and fiscal year system and operational closing; System Development Life Cycle Oversight for NCFMS and ensuring all testing is performed; Oversight of implementation of regulatory Federal financial system requirements; Oversight of NCFMS scope, schedule, and cost through an integrated project schedule; and Facilitating and documenting results from the Integrated Project Teams (IPT), representing each of the DOL Business Process Areas and selected functional areas. The job responsibilities include, but are not limited to the following:

Support the OCFO Program Management Office to help maintain continued financial systems integrity and financial management goals to include, sound federal accounting practices, audit/compliance, best-in-class customer service to its stakeholders, and effective fiscal stewardship of public funds.

7 days ago

Washington, D.C.

$80,000–$128,000 / year

ul style="margin-top:0in">

This position is part of DHS Cybersecurity Infrastructure Security Agency’s (CISA) 24/7 SCIF/Operations Center, which is the hub for staying on top of threats and emerging risks to our nation’s critical infrastructure.

30+ days ago

Washington, D.C.

$66,000–$106,000 / year

ul style="margin-top:0in">

30+ days ago

Washington, DC

$62,000–$95,000 / year

table>Job TitleSupply Chain AnalystDepartmentMaterials ManagementReports ToAssociate Director of Materials ManagementEmployment TypeFull-TimeFLSA StatusExempt

Pay & Schedule.

Culture of Care: In an effort to improve patient safety, Howard University Hospital supports a Just Culture — an atmosphere of accountability that promotes learning, safe systems, and well-managed behavioral choices.

1 day ago

$100,290–$159,398 / year

li>Relevant work experience-Job experience should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how your previous work experience relates to and helps you meet the required qualifications in the GAO job announcement to which you are applying.

Specialized experience is defined as comprehensive knowledge and application of Federal Travel Regulations (FTR), travel legislation, official passport and visa requirements and processing procedures, Internal Revenue Service (IRS) regulations, applicable public laws, and agency policy guidance, including the ability to analyze, interpret, and operationalize regulatory directives.

18 days ago

Washington, DC

$30–$36 / hour

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

6 days ago

Washington, DC

Job Title: Helpdesk Analyst Reporting to: Technology Support Manager Location: West London Working Pattern: 5 days out of 7 (including weekends) Hours: 9:00am - 5:30pm Role Overview We are seeking a motivated and customer-focused Technical Helpdesk Analyst to join our Technology Support team based in our West London Distribution Centre. Reporting to the Technology Support Manager, this role provides first-line technical support to end users across end user computer, applications, and network services.

30+ days ago

$80,000–$110,000 / year

The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions.

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual.

14 days ago

$66,000–$106,000 / year

p>Position Description:

The Watch Analyst will monitor classified databases, the ticket management system, subscription-based alerting services, cable and local news, social media, and other open sources for threats to the nation's critical infrastructure and global operations impacting national security. Location: Arlington, VA and Washington, DC (on site) This position is part of DHS Cybersecurity Infrastructure Security Agency's (CISA) 24/7 SCIF/Operations Center, which is the hub for staying on top of threats and emerging risks to our nation's critical infrastructure.

30+ days ago

$80,000–$128,000 / year

p>Position Description: The Watch Analyst will monitor classified databases, the ticket management system, subscription-based alerting services, cable and local news, social media, and other open sources for threats to the nation's critical infrastructure and global operations impacting national security. The Watch Analyst should provide the initial triage and analysis of cyber, physical, and communication incidents to identify the severity of impact to critical infrastructure and determine the level of reporting or briefing required.

30+ days ago

p>Responsibilities include but are not limited to:

Interacting with stakeholders including the federal government unit representatives, governance, and ECS service desk, operations, and engineering teams to understand the needs of end users and the enterprise.
Proven ability to aggregate and analyze large datasets from primary database systems, identify key trends, anomalies, and insights to inform strategic decision-making.

12 days ago

Washington Dc, District of Columbia

p>Pay Range:

Bachelor’s degree in related field and 1 to 2 years of experience implementing or supporting IT systems (additional four years of direct relevant experience may be substituted for degree requirement).

30+ days ago

Washington, D.C.

$100,000–$115,000 / year

li>Provide KM support on SEA 04 DON Tasking, Records, and Consolidated Knowledge Enterprise Repository (Enterprise Task Management Software Solution (ETMS2)) Alfresco Enterprise sites, SEA 04’s IDE (currently SEA 04’s SharePoint site collections), Corporate Data Management System (CDMS) LiveLink sites (including CDMS NOFORN).

The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location.

30+ days ago

Remote

$85,000–$96,000 / year

The ideal candidate will have a strong background in applications and device support, excellent multitasking abilities, advanced problem-solving skills, and a proactive approach to delivering exceptional service in a dynamic, multilingual, and AI-enhanced environment.

Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.

27 days ago

Minimum Requirements (Knowledge, Skills, and Abilities):

Minimum of 7 years of experience collectively with the following:
Gathering and analyzing business requirements supporting application development leveraging end-user requirements and decomposing those into well-structured requirements (epics/stories).

18 days ago

Washington

The entire section leverages agile and works to provide enhanced reporting and global searching capabilities to facilitate task management, cross-utilization, and address national intelligence priorities while protecting confidential data and sources. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

19 days ago

Washington, DC

Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.

30+ days ago

Washington, DC

As an Executive Support Analyst, you will be a dedicated technology partner to VERSANT's senior leaders, delivering high-touch, white-glove support that enables focus, productivity, and confidence in every interaction with workplace technology. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT''s Talent Acquisition team will be deemed the sole property of VERSANT.

25 days ago

Washington, DC

$70,000–$80,000 / year

Promptly draft articles for publication in a self-help tool, CGFS Knowledge Base, which details in a Q&A format the resolution provided in Engage CGFS for common customer questions on financial systems and financial management issues. Enter all customer issues into Engage CGFS, which is an on-line database for tracking the initial communication and the on-going dialogue with the customers until final resolution that allows the closure of the trouble tickets.

30+ days ago

$64,308–$119,883 / year

Specialized experience for the I band position includes: Experience developing and maintaining requirements based spend plans using the FAA/ATO/Technical Operations financial tool, NEXUS; experience may include maintenance and upkeep of the NEXUS tool to include identifying and resolving operational issues. Supports Technical Operations Districts and Executive Staff in conducting required interviews, analyzes documents, and draws connections so that Service Unit (SU) organizations are able to develop clear business decisions and formulate processes using task and work flow analysis.

1 day ago

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Service Desk Analyst Jobs in District of Columbia

Tier I Service Desk Analyst (Help Desk Support Specialist I) The Mil Corp

Service Desk Analyst II Global Credit Union Home Loans LLC

IT Service Desk Analyst (Level 2 / L2 Support) AHU Technologies Inc

IT Service Desk Analyst (Level 2 / L2 Support) AHU Technologies

Application Support / Tier 3 Help Desk Analyst-4100528 TCG Inc

IT Service Desk Supervisor Fawkes IDM

Help Desk/Desktop Support Analyst Edgewater Federal Solutions, Inc.

IT Service Desk Lead- Top Secret Cleared RIVA Solutions

Cyber Case Management Junior level Service Desk Peraton Inc

Service Center Analyst Cb

Service Desk Agent – Tier 3 Datawiz

EPIC Applications Analyst (1-4): Hospital Billing Admin and Hospital Billing Claims - IT Services - Full Time SolutionHealth

EPIC Applications Analyst (1-4): Professional Billing Admin and Professional Billing Claims - IT Services - Full Time SolutionHealth

Epic Applications Analyst (1-4): Digital Patient Experience (MyChart /Cheers /Welcome)- IT Services - Full Time SolutionHealth

Analyst, Technical Service Washington Nationals Baseball Club

Senior Help Desk Technician GUNNISON CONSULTING GROUP INC

Help Desk Shift Lead ECS Federal LLC

Senior Help Desk Technician Council on Foreign Relations

Senior Help Desk Program Manager ECS Federal LLC

Senior Help Desk Operations Manager ECS Federal LLC

DOW SkillBridge Fellowship - OUSD Security Cooperation Regional Desk Officer Forge Group, LLC

Senior SOF Desk Officer CACI

Customer Support Analyst West 4th Strategy

Full and Part time Entry Level Positions Front Desk LANDMARK HOLDINGS INC

DPAE Aircraft Carriers IT Analyst CACI

IT Security Operations Analyst Terrestris Global Solutions

DPAE Aircraft Carriers IT Analyst CACI International Inc

FSR Analyst PVM, Inc.

Content Workflow Analyst TEGNA Inc

Technical Support Analyst National Association of REALTORSÂ®

Sr PMO Analyst (contract) Marathon TS

Watch Analyst / active Top Secret Peraton

Watch Analyst Peraton

Supply Chain System Analyst - Materials Management Howard University Hospital

Management and Program Analyst White House USA

Business Systems Analyst StratAcuity Staffing Partners Inc

Helpdesk Analyst Space NK Ltd

Operations Analyst - Public Sector, Federal Civilian BDO USA PC

Watch Analyst Peraton Inc

Watch Analyst / active Top Secret Peraton Inc

Functional Analyst ECS Federal LLC

Business Systems Analyst CACI

Mid Knowledge Management Analyst Na Ali'i Consulting & Sales, LLC.

IT Support Analyst Clifford Chance LLP

Business Systems Analyst - Senior (Team 01) Amentum Services Inc

Business Systems Analyst – Senior (Team 01) Amentum

IT Helpdesk Analyst (Level 1 / L1 Support) AHU Technologies Inc

Executive Experience & Support Analyst VERSANT Media Group Inc

Domestic Customer Support Analyst (Business Analysis, Junior Analyst) The Mil Corp

Management and Program Analyst U.S. Department of Transportation

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