NewCustomer Service Representative GEICOCustomer Service RepresentativeHartwood, VAProduct Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers. Your Impact at GEICO As a Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives.
NewRemote Sales Representative Reineke AgencyRemote Sales RepresentativeFredericksburg, VARemoteThis is a 1099 independent contractor opportunity that gives you the freedom to build your own business on your schedule, backed by a proven system, hands-on mentorship, and real growth potential. We are currently seeking a Remote Sales Representative who is coachable, motivated, and passionate about helping people make confident financial decisions.
Outside Sales Representative- Paid Weekly- Paid Training Safe Haven SecurityOutside Sales Representative- Paid Weekly- Paid TrainingHartwood, VA$65,000–$120,000Requirements: High School diploma or equivalent, valid driver's license, auto insurance, and reliable transportation and willingness to work outside for extended periods in any season. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.
NewPharmaceutical Field Sales Representative Inizio EngagePharmaceutical Field Sales RepresentativeFredericksburg, VA$52,000–$96,000Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Maintain an in-depth and knowledge of related disease state and market dynamics, quality programs, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers.
NewTraveling Retail Representative SAS Retail ServicesTraveling Retail RepresentativeManassas, VA$16Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
Retail Customer Service Associate FedExRetail Customer Service AssociateLa Plata, Maryland$19.70–$23.17 / hourPart timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
Customer Service Representative - State Farm Agent Team Member Chris Vomund - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberFredericksburg, VARemoteThe successful Customer Service Representative builds strong rapport with customers through a conversation based on the customer’s needs and goals, processes customer transactions in a timely and accurate manner, and seeks opportunities to strengthen the customer relationship by serving unmet needs. In order to accomplish this, the Customer Service Representative cultivates strong relationships, seeking to know customers personally and understand their current needs, as well as future needs.
Route Service Representative (4-Day Workweek) CintasRoute Service Representative (4-Day Workweek)Manassas, VA$45,000–$90,000 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best.
Route Service Representative (4-Day Workweek) (Manassas, VA, US, Virginia) Cintas CorpRoute Service Representative (4-Day Workweek) (Manassas, VA, US, Virginia)Manassas, VA$45,000–$90,000 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
Route Service Representative (4-Day Workweek) (Manassas, VA, US, 20110) Cintas CorpRoute Service Representative (4-Day Workweek) (Manassas, VA, US, 20110)Manassas, VA$45,000–$90,000 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
Route Service Representative (4-Day Workweek) (Hughesville, MD, US, 20637) Cintas CorpRoute Service Representative (4-Day Workweek) (Hughesville, MD, US, 20637)MDWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
Route Service Representative (4-Day Workweek) (Waldorf, MD, US, 20637) Cintas CorpRoute Service Representative (4-Day Workweek) (Waldorf, MD, US, 20637)Waldorf, MD$45,000–$90,000 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
Customer Service Representative Waste Connections IncCustomer Service RepresentativeManassas, VAInterviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Customer Service Representative Kolb Electric, IncCustomer Service RepresentativeLorton, VA$38,000We have provided award winning electrical design, repairs, installation, and customer service for 100 years , and we are seeking experienced Customer Service Representatives to be a critical part of our fast-paced and quality-driven electrical service business. Our high-energy, team-oriented environment provides excellent career opportunities for professional and personal growth, as this position can lead to additional opportunities within our supportive organization.
Sales Associate - Customer Service Representative Batteries Plus BulbsSales Associate - Customer Service RepresentativeManassas, VA$14–$15 / hourJob Qualifications as a Customer Service Sales Associate • Ability to learn and incorporate new technology • Ability to make sound decisions within company policies and guidelines • Excellent communication skills • Passion for basic math problem-solving • Analytical Ability to multi-task and prioritize • Knowledge of and ability to use common hand and power tools for auto battery installs • Good hand-eye coordination for watch and small electronics disassemble and reassemble • Independent thinker and team player • Outgoing and approachable personality. The increasing demand for specialty and replacement batteries combined with our reputation for solving battery problems and providing helpful advice has led to our rapid success and expansion.
NewLead Generator / Customer Service Representative - Brand Ambassador Carroll WaterLead Generator / Customer Service Representative - Brand AmbassadorBrandywine, MD$20 / hourCarroll Water is looking for enthusiastic Lead Generation / Customer Service Representatives to represent our brand in big box retail locations. You’ll be the first point of contact with potential customers, sparking interest in our whole home water systems and gathering leads for our sales team.
NewRoute Service Representative - UniFirst UniFirst CorpRoute Service Representative - UniFirstManassas, VASales & Upselling Mindset: You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide. Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
Route Service Sales Representative - UltraClean (Manassas, VA, US, 20110) Cintas CorpRoute Service Sales Representative - UltraClean (Manassas, VA, US, 20110)Manassas, VA$45,000–$90,000 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
Route Service Sales Representative - UltraClean CintasRoute Service Sales Representative - UltraCleanManassas, VA$45,000–$90,000 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best.
Customer Service Representative - State Farm Agent Team Member Matt Brandt - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberRuther Glen, VAWe proudly sponsor two annual $1,000 Lifting Up scholarships for local high school students and support organizations such as the Caroline Little League, Caroline Public Schools, the Caroline Sheriff’s Office, and Caroline Social Services. Inside the office, we live out our agency creed daily: choosing the harder right over the easier wrong, having meaningful conversations that uncover the protection customers truly need, fulfilling every commitment, and remembering to enjoy life along the way.
Service Sales Representative - First Aid and Safety (Manassas, VA, US, 20110) Cintas CorpService Sales Representative - First Aid and Safety (Manassas, VA, US, 20110)Manassas, VA$45,000–$90,000 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
Service Sales Representative - First Aid and Safety CintasService Sales Representative - First Aid and SafetyManassas, VA$45,000–$90,000 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best.
Technical Service Representative KaeserTechnical Service RepresentativeFredericksburg, VA$40,000–$45,000 / yearProvide technical support to in-house personnel, authorized distributors, and customers regarding sold Kaeser products to include on-call support on weekends and holidays. Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide.
Customer Service Representative John Marshall BankCustomer Service RepresentativeVA$21.65–$23.56 / hourThe Customer Service Representative I/Teller serves as the primary face of John Marshall Bank, responsible for providing exceptional customer service while accurately executing routine financial transactions. Mitigate operational and financial risk by reviewing cash and check endorsements to catch counterfeit bills or fraudulent items.
Customer Service Representative Part Time Tailored Brands IncCustomer Service Representative Part TimeWaldorf, MDAbility to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family.
Customer Service Representative Crunch FitnessCustomer Service RepresentativeFredericksburg, VirginiaOur gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more. Job Description: The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service.
Customer Service Representative Crunch Fitness - JFF North AmericaCustomer Service RepresentativeFredericksburg, VAJob Description: The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking.
Customer Service Representative - State Farm Agent Team Member Buster Nelson - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberFredericksburg, VAFor our team, we offer a strong benefits package that includes holidays and birthdays off, an attractive PTO plan, maternity leave, Casual Fridays, free snacks and drinks, team outings and dinners, a flex week option, ongoing training and personal development, a Simple IRA, and health benefits. As a Customer Service Representative - State Farm Agent Team Member with Buster Nelson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.
Part-Time Floating Client Service Representative (Bowling Green Branch) Atlantic Union Bankshares CorpPart-Time Floating Client Service Representative (Bowling Green Branch)Bowling Green, VAPartner with other lines of business to identify/refer client needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management). The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services.
Patient Service Representative ZOLL LifeVestPatient Service RepresentativeLa Plata, MarylandThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD) and associated technologies. The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest®, is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest ®.
Customers Service Representative - Front Desk Sports Complex K Sports ComplexCustomers Service Representative - Front Desk Sports ComplexManassas, VirginiaThe position is also responsible for setting up and breaking down rentals, serving as the customer service representative, performing any custodial issues, helping to set up for classes, staying in communication with the General Manager and Department Supervisors, and enforcement of facility rules and regulations. The complex is a 75,000 sq ft facility offering 4 High School regulation basketball/multisport courts, an auxiliary turf field, and subtenants that operate competitive Cheerleading as well as Baseball/Softball and Strength & Conditioning.
Patient Service Representative Dental Care AlliancePatient Service RepresentativeManassas, VirginiaPart timeThey will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Overview: Northern Virginia Oral Maxillofacial Surgery Associates is looking for a Patient Service Representative in Manassas, Virginia , to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment.
Customer Service Representative U-HaulCustomer Service RepresentativeWoodbridge, VA$12.77–$13.50 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
Dispatcher Customer Service Representative OHA Virginia LLCDispatcher Customer Service Representativefredericksburg, VABe the only company our customers think of when they need HVAC Services, Plumbing, House Generators, Water Heaters, and Gas Fire Logs. Probationary Period: All employees must complete a 90 working days probationary period from the first day of work.
Customer Service Representative Crunch Holdings LLCCustomer Service RepresentativeFredericksburg, VAOur gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more. Job Description: The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service.
Technical Service Representative Kaeser Compressors IncTechnical Service RepresentativeFredericksburg, VAThe selected candidate will: • Provide technical support to in-house personnel, authorized distributors, and customers regarding sold Kaeser products to include on-call support on weekends and holidays. Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide.
Customer Service Representative - State Farm Agent Team Member Jane Staples - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberWaldorf, MDAs a Customer Service Representative - State Farm Agent Team Member with Jane Staples - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Our team is actively involved in a variety of local initiatives, including the annual Torch Run, Shop with a Cop, food bank support, local high school sporting events, and community golf tournaments.
Customer Service Representative Liberty Military HousingCustomer Service RepresentativeDahlgren, Virginia$19–$22 / hourFull timeLiberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
Veterinary Client Service Representative Southern Veterinary Partners LLCVeterinary Client Service RepresentativeVAacceptAllText":null,"rejectAllText":null,"saveText":null,"settingsText":null,"showNewTexts":false}' >" data-css="[data-component="cookie-banner"] { --a-cookieBannerWidget-wrapper-color: #0000004D; --a-cookieBannerWidget-text-font-weight: 400; --a-cookieBannerWidget-label-font-weight: 600; --a-cookieBannerWidget-text-margin-top: 0px; --a-cookieBannerWidget-text-margin-right: 0px; --a-cookieBannerWidget-text-margin-bottom: 0px; --a-cookieBannerWidget-text-margin-left: 0px; --a-cookieBannerWidget-text-padding-top: 0px; --a-cookieBannerWidget-text-padding-right: 0px; --a-cookieBannerWidget-text-padding-bottom: 0px; --a-cookieBannerWidget-text-padding-left: 0px; }">. Our organizational commitment ensures that all teammates, from our newest assistants to our seasoned credentialed technicians, have the resources and mentorship needed to achieve their career goals, whether that means pursuing a leadership track or becoming a credentialed professional.
Customer Service Representative Crash ChampionsCustomer Service RepresentativeLorton, VirginiaFull timeChampions Do More: As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
Client Service Representative Banfield Pet HospitalClient Service RepresentativeVA$17.70–$22.62 / hourThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication.
Customer Service Representative U-Haul International IncCustomer Service RepresentativeFredericksburg, VAThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
Field Service Representative (FSR) STRUCTION SOLUTIONSField Service Representative (FSR)Quantico, VA$18–$19 / hourThe Field Service Representative provides complex non-medical case management and extended support to WIIs and family members, with primary focus on TDRL/PDRL and unresolved cases requiring face-to-face coordination. Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services.
Patient Service Representative RadNet IncPatient Service RepresentativeWaldorf, MDWhen you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.
Customer Service Representative GPM Investments LLCCustomer Service RepresentativeFredericksburg, VAResolve product or service problems by clarifying the customer''s issue/need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Utilizes all available resources to resolve and respond to the customer's needs, with the objective of minimizing call transfers or callbacks to provide a one-call solution.
Patient Services Representative PRISM Vision GroupPatient Services RepresentativeFredericksburg, VirginiaThe Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing and missing slip completion. Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
NewPatient Service Representative Patient FirstPatient Service RepresentativeLake Ridge, VirginiaBeing available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations). Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
Tactical Radios Field Service Representative L3Harris Technologies IncTactical Radios Field Service RepresentativeVA$84,000–$156,000 / yearJob Description: Join the L3Harris team as a Field Service Representative and enhance your skills while delivering comprehensive training, maintenance, product demonstrations and operational support on tactical radio systems to a diverse clientele, including military, civilian, and international customers. In compliance with pay transparency requirements, the salary range for this role in California, Seattle, Washington D.C., Maryland, Greater Washington D.C. area, the city of Denver, Washington State, and New York City, the salary range for this role is $84,000 - $156,000.
Patient Service Representative American Radiology ServicesPatient Service RepresentativeWaldorf, Maryland$17–$24 / hourFull timeWhen you join us as a Patient Service Representative , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.
Customer Service Representative Johnson Insurance Group, Inc - Allstate InsuranceCustomer Service RepresentativeWaldorf, MDAs a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.