The purpose of this position is to support the mission and strategic goals of Dallas College by supporting the day-to-day operations of External Billing and Accounts, specifically overseeing areas of sponsored billing, outside billing, and collections functions, and for developing strategies to accelerate collections, strengthen aging management, and optimize revenue cycle performance through process improvement, automation, analytics, and performance management. This role provides leadership and training to staff, supports daily operations with a focus on exceptional customer service, and promotes continuous improvement in accounting processes and ERP utilization.