LIAISON/RECEPTION/CUSTOMER SERVICE/PATIENT ESCORT: Incumbent holding this position will be required to: act as liaison between hospital and patients, family and visitors; direct patients and visitors, appropriately giving clear and concise directions and providing escorts when necessary; greet visitors in person upon arrival to address needs and purpose of hospital visit; facilitate and answer telephone calls to provide or solicit relevant information and direct inquiries appropriately; filter and assess needs of patient or representative; provide information as seen appropriate and attempt to resolve requests and complaints, while keeping a calm, professional appearance at all times and perform additional related job duties as needed and assigned. The Admitting Representative is responsible for conducting interviews with patients representing the medical center''s admission and financial policies; obtains demographic and third party payer information necessary for admission and billing of patient accounts; compiles, verifies, analyzes, and distributes demographic, insurance, and financial information to be used by various hospital departments to assure proper compliance and prompt service to patients; assures verified data will provide accurate billing of charges and timely collection of accounts; supports hospital and departmental goals in a manner that will enhance the successful operation of the hospital and create a positive image to the public.