Handles all incoming issues and either resolves them or assigns tasks to the appropriate team within Customer Service clients, resulting in a or other internal O&M team, using smart customer‐focused decision-making skills; forwards all non‐essential duties to the appropriate support desks (backorders, drop ships, credits) and escalates issues as appropriate. Collaborates with various supply chain touchpoints [Suppliers, Distribution Centers (DC), transportation companies, Master Data Management (MDM) team, etc.] to research item status for all work assigned to proactively prevent customer order issues.