Melbourne, FL30+ days ago
Greets and assists patients in a timely, professional, and courteous manner with a willing and helpful attitude, ascertain purpose of visit, and direct them to appropriate staff if necessary • Answers telephones properly, courteously and tactfully dealing with the public, physicians, and outside businesses; determines sense of urgency and assists caller to the best of ability, routing call to appropriate party for assistance; take complete and accurate messages for area personnel not available • Schedules and confirm patient appointments or follow up visits in person and via telephone in the electronic medical record (EMR) system • Documents calls, if necessary, in patient file. • Ability to multi-task • Customer service and/or medical front office experience • Good interpersonal and communication and organizational skills • Ability to read and write at high school level • Ability to use or operate computer, copy machine, typewriter, and fax machine • Ability to maintain confidentiality at all times and follow Brevard Health Alliance's confidentiality guidelines • Ability to use Microsoft Office applications • Typing requirement of 40 words per minute • Must be able to speak and understand the English language • Knowledge of medical terminology is preferred • Ability to work well in a team environment, remains motivated, is self-directed, and demonstrates initiative.