As a Team Member, you will:* Learn to frost our delicious cakes, available in four sizes and tons of exciting flavors, making every moment for our guests extra sweet* Have the opportunity to flex and grow your time management, prioritization, and multi-tasking skills* Play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch* Make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community Accountabilities/Duties: As a Guest Service Representative – Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience. Ensures an adequate supply of samples and frosted cakes are available for guests in the bakery display case and maintains appropriate frosting and frosted cake par levels.