Intermediate to advanced networking knowledge including TCP IP, VLANs, routing, firewalls, VPNs, packet captures, logs, and monitoring tools, with hands on experience configuring and troubleshooting switches, firewalls, wireless networks, and site to site and client VPNs across Cisco, Meraki, Fortinet, Ubiquiti, and Aruba environments. Strong Microsoft 365 support experience in multi-tenant environments, including Entra ID user, group, license, MFA, and Conditional Access management, Exchange Online, SharePoint, OneDrive, Teams, audit logs, phishing response, and secure troubleshooting of access, email, collaboration, and device issues.