RESPONSIBILITIESSomeone in this position at TRUNO will:Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately with comprehensive details, as well as ensure any parts/equipment used are appropriately accounted forInteract with store personnel and Truno team in a positive manner and easy to understand by the people being communicated withMaintain ability to work regular hours, as well as after-hours availability when neededWilling to travel when needed, typically within a 150-mile radius, limited overnight travelResponsible to troubleshoot, fault isolate, repair, and test to verify proper functionality of any in-store equipment assigned to provide service forAble to use tools, including basic power tools, in the performance of assigned dutiesProvide preventative maintenance to customers on in-store POS equipment, as well as additional hardware, laser printer, meat scales and wrappers, network equipment, etc. Perform basic configuration of software and hardware, and perform installs and upgrades, as neededOrganized, well prepared, and maintain professional appearance and conductMaintain strict confidentiality and adhere to company policiesAdhere to specific deadlines and timelinesAccountable and responsible to maintain company provided vehicle, company credit card, fuel and fleet maintenance card, Netbook PC, tools and test equipment, as well as any additional company provide resources.