Under the direction of the Hospital Manager/Administrator and Client Service Supervisor, the Lead Client Service Representative performs a wide range of administrative activities related to providing quality patient care and excellent client service, supporting hospital operations, managing client communications, assisting with financial processes, promoting hospital services, and supporting team development and daily business operations. Strong candidates will have leadership experience, a positive attitude, a friendly demeanor toward both animals and people, strong attention to detail, the ability to multitask, and a passion for providing exceptional client service.