Be responsible for daily office operations such as scheduling; maintain records, billing and admitting patients; collect, process and record statistical and CQI/TQM data; process and transmit information required by outside contracts; may prepare patients for treatment; assist the therapists in patient care. Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.