Spokane Valley, WA30+ days ago
Assess warranty requests, determine course of action, schedule subcontractors, and manage quality assurance * Follow up with homeowners to ensure concerns are addressed in a timely and professional manner * Maintain a current working knowledge of all applicable building codes * Work closely with the sales, customer warranty, and management team to ensure open communication on all matters; develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality product * Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company * Ability to work additional hours as necessary to meet business needs **Education and/or Experience** * High school diploma or general education degree (GED) * Two to four years related experience * Ability to manage and complete the "13 Milestones of Construction" specified in JDE * Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime * Ability to read and interpret construction documents, drawings, specifications, scopes of work and knowledge of all phases of new homes construction * General knowledge of municipal permitting, regulations and building codes * Ability to converse with customers, all levels of management and personnel * Superb interpersonal, verbal and written communication skills * Demonstrated commitment to customer satisfaction * Ability to control cost overruns and manage a budget * Ability to utilize DRH Construction applications on a smart phone, tablet, or laptop * Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Construction applications * Proficiency with MS Office and email * Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision * Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock * The noise level is generally loud **Preferred Qualifications** * Bachelor's degree from a four-year college a plus * Work effectively in a high pressure and high production environment Come join a winning team with a Fortune 500 company!