To be effective, an individual must be able to perform each job duty successfully: Provides strategic leadership and oversight for Branch Monitoring, Sales Monitoring, digital and contact center channel monitoring, third-party process monitoring, and any other monitoring efforts needed for the credit union, ensuring program effectiveness, alignment with organizational objectives, and actionable insights that support operational decision-making. The Manager partners with business units, Compliance, Risk Management, Internal Audit, Fraud, and executive leadership to share monitoring data, support audit and compliance review activities, strengthen operational controls, and promote continuous improvement.