Ability to: use social work methods and evaluation techniques to determine appropriate treatment in difficult, emotional, confrontational, and crisis situations while maintaining a professional demeanor; utilize various strategies to address the cumulative impact of a high stress environment; work on-call and extended hours; develop therapeutic relationships in order to conduct crisis intervention and therapeutic social work counseling; employ effective stress management techniques and methods of self-care; exercise tact, objectivity, sensitivity, sound judgment, and cultural awareness; control personal bias and apply social work ethics; assess and evaluate home and family situations to determine if crisis intervention or a safety plan is needed; exercise sound judgment in making diagnostic risk assessments and decisions; assist in transport of clients; develop and utilize community resources to best serve clients needs; interpret, explain, and apply complex laws, rules, regulations, policies, and procedures; provide guidance and consultation to other staff; learn and use various computer applications, databases, and specialized software programs; write clear, descriptive, and detailed reports under time constraints; maintain confidentiality of files and records; and keep and prepare accurate and timely records. Normally, this includes a Masters Degree in social work, or a Masters Degree from a two-year counseling program, such as marriage and family therapy, clinical counseling, mental health counseling, addiction counseling, and counseling psychology, upon appointment; OR, Graduation from college, with a Bachelor's Degree in social work, sociology, psychology or other behavioral science; and three years of social work case management experience for older and/or adults or people with disabilities or complex medical conditions, which included performing duties such as needs assessments, conducting investigations of abuse and neglect, and/or developing and modifying social work case plans; OR, Academic coursework at a college or university in social work, sociology, psychology, and other behavior sciences; and six years of progressively responsible experience providing social services for older and/or dependent adults, or for people with disabilities or complex medical conditions, which included performing duties such as needs assessments, conducting investigations of abuse and neglect, and/or developing and modifying social work case plans would provide such opportunity.