In conjunction with the patient/family, other members of the health care team, the payer, and available resources, formulates a plan to address assessed needs and issues, implements the plan, evaluates the effectiveness of the plan in meeting established care goals and revises the plan as needed to reflect the changing needs, issues and goal. The Case Manager coordinates,negotiates, procures services resources for and manages the care of complex patients to facilitate achievement of quality and cost, patient outcomes.