SUMMARY: Responsible for the operational management and strategic oversight of all activities related to NET contracted services, including call center operations, provider network management and development, compliance, quality assurance, reconciliation, risk management, information technology, training, and business office functions. Leads contract implementation and transition activities, coordinating with client stakeholders and internal departments to ensure operational readiness, successful testing and training, seamless go-live execution, and ongoing contractual compliance, performance, and service excellence.