Ability to communicate effectively with health care professionals, engineers, contractors, and staff Ability to analyze data, diagnose and troubleshoot complex systems and equipment Ability to effectively interact with patient/customers (i.e., neonates/newborns, children, adolescents, young adult, middle-aged adults, as applicable) with the understanding of their needs for self-respect and dignity. RESPONSIBILITIES EXPECTATIONS Provides Shift-level support for assistance with staffing, equipment failures and all other issues associated with the HVAC/R Department or equipment Applies a problem solving approach of preventive maintenance, diagnostic troubleshooting, and evaluation of systems.