Ability to define problems, collect data, establish facts and draw valid conclusions; calculate fractions, decimals and percentages; understand manuals and verbal instructions, technical in nature; gather, collate, and classify information about data, people, or things; answer routine telephone inquiries from public; establish friendly atmosphere as supervisor of work unit; handle sensitive inquiries from and contacts with officials and general public; resolve complaints from angry citizens and government officials. Job Duties: Provide direct supervision to a unit of case managers and customer support specialist for: assuring effective customer service, completing employment assessments, determining and re-determining eligibility for financial, medical, food stamps, emergency assistance, child care, and other services in compliance with Federal, state and local regulations and procedures.