New Charter is seeking a Field Services Engineer in Burlington, Vermont (in other companies this person could hold the title of Field Support Engineer, Field Service Technician, IT Field Services Engineer) to resolve client technology issues on-site and remotely while keeping essential IT systems reliable and secure. In this role, you will partner with clients, service delivery colleagues, and technical escalation teams to troubleshoot Windows desktops and servers, Microsoft 365, Microsoft Entra ID, Intune, networks, and virtual infrastructure.