ResponsibilitiesTechnical Delivery and Customer PartnershipServe as the primary technical resource on assigned accounts — from discovery and solution design through deployment, integration, and ongoing technical supportWork in close partnership with the Solutions Manager and Customer Success Engineers, ensuring technical and relationship responsibilities are clearly covered across the teamBuild trusted relationships with customer technical leads, IT teams, and manufacturing operations stakeholders — becoming the go-to for technical questions, troubleshooting, and integration guidanceProactively surface technical risks and blockers early, and pull in the right internal expertise when needed to keep deployments on trackTechnical Solution Design and ImplementationCollaborate with Sales, and Engineering to understand customer use cases, data integration requirements, and technical constraintsDesign technical solutions that integrate relevant data sources to Oden's cloud endpoints, including system configurations, data architecture, and integration requirementsLead the technical implementation of Oden integration solutions — configuring and customising the platform to align with customer workflows, processes, and business rulesOversee integration with existing manufacturing systems including ERP, MES, and QMS platforms; manage dependencies, sequencing, and technical risks across systemsDevelop, maintain, and improve connector libraries that interface Oden with common manufacturing and enterprise systems — building reusable tooling that makes future deployments faster and more repeatableContribute to implementation planning on your accounts — scope, configurations, timelines, and milestones — in collaboration with the Solutions Manager or Customer Success Engineer coordinating the accountTechnical Expertise and Product FeedbackServe as a subject matter expert on Oden's architecture, APIs, and data models — and stay current as the platform evolvesTroubleshoot technical issues across networking, data pipelines, QA, and system configurations, both remotely and on-siteTranslate field observations and product gaps into structured, actionable feedback for Product and Engineering; you are one of the clearest signals the product team has into what is actually happening at customer sitesProvide guidance to customers and internal teams on implementation best practices, integration patterns, and technical methodologiesWork directly with the product engineering team to setup requirements, and drive updates and improvements to the product capabilitiesDocumentationDevelop and maintain integration documentation to support repeatable, scalable deploymentsContinuously update documentation based on customer feedback, product changes, and lessons learned across the account baseRequired Qualifications4+ years of experience in a technical customer-facing role — Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, Technical Consultant, or similar — supporting enterprise SaaS deployments or digital transformation projectsCustomer-facing exposure to manufacturing, field management, construction, or other operational technology environments - ability to be credible in industrial environmentsProgramming experience: Python or equivalent, SQL, REST APIs, familiarity with Bash and terminal-based workflows, AI-powered coding assistantsExperience with middleware and integration toolsets, Windows and Linux operating systems, enterprise networking and troubleshooting, and deploying and maintaining remote applicationsTechnically strong and comfortable working independently on complex integration problems — you can go deep on a technical challenge, work through it methodically, and communicate progress clearly to both technical and non-technical stakeholdersStrong written communication skills: technical documentation, customer-facing summaries, and internal knowledge sharingStrong project management and self-organisation skills; able to manage multiple accounts and priorities simultaneouslyComfortable in ambiguous, fast-moving environments where requirements shift and no two accounts look the sameWill ingness to travel to customer sites ~25–40% depending on deployment phaseHold a US drivers licenseBased in NYC metro, Atlanta, Chicago, Austin, Boston, MinneapolisNice to HaveDirect experience working in manufacturing operations, industrial engineering, reliability, or OT — having worked on or alongside a production floorCustomer-facing exposure to manufacturing, field management, construction, or other operational technology environments - ability to be credible in industrial environments. Familiarity with OEE, fault analysis, predictive analytics, or production AI use cases in a manufacturing contextExperience with data pipeline tooling (Airflow, Databricks, or similar) and BI or dashboard platformsPrior experience at a growth-stage industrial technology or SaaS company (30–200 people)Experience contributing to product feedback loops and roadmap prioritisation in a customer-facing roleCompensationWe anticipate the base salary band for this role will be between $95,000 and $160,000, in addition to equity and benefits.