This includes but is not limited to sending out pdf complaint forms; giving directions on completing online complaints; directing constituents to the correct office, bureau or agency; and answering general questions relating to the agency and the work of the agency. Careers with the State offer multiple benefits, including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities.