utilize Motivational Interviewing (MI), a client-centered approach for eliciting behavior change by guiding participants to explore and resolve ambivalence; ensure that guest(s) are referred to and/or aware of available vocational, educational, housing, and social services in the community; assist guest(s) (whether through direct intervention or referral to appropriate services) in the development of life skills necessary to: navigate the surrounding environment; access community resources such as banks, employment agencies, government offices, and recreational and educational organizations; serve as a resource to the community; pursue educational and occupational opportunities; obtain housing; manage finances; and access public assistance; attend all required meetings and trainings; keep written progress notes of work done on the case; make necessary referrals to fill potential gaps in assistance; verify the results of the assistance provided in order to close the case, as per the approval of the Program Manager; provide crisis management when indicated by guest(s) needs; complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure; maintain guests’ licensing requirements; oversee daily guest activities for guest(s) in the LBS; and. documents such as identification, social security card, etc., as required by leasing agents/property; assess guest(s) Medicaid status and follow agencies policy and procedures to obtain and maintain Medicaid status; enter guest’s information into the appropriate agency’s database(s) in a timely matter and update as needed; prepare and submit reports to Project Manager in a timely manner; maintain up to date information regarding tenant occupancy, move outs, and vacancies.