People Leadership & Culture • Lead, coach, and develop frontline leaders and staff using a servant-leadership and performance-based approach • Foster a culture of psychological safety, trust, learning, and professional growth • Maintain clear communication regarding service goals, operational updates, and performance expectations • Manage and approve staff time within Kronos according to departmental guidelines • Ensure appropriate staffing levels, labor productivity, and succession planning efforts • Create, adjust, and publish staffing schedules to support operational demands • Respond quickly to staffing shortages, call-offs, and unexpected volume changes • Identify product and equipment issues and coordinate necessary repairs or substitutions. Operational Leadership & Stakeholder Collaboration • Assume operational responsibility in the absence of management using established procedures and checklists • Build and maintain strong relationships with internal stakeholders, department leadership, and vendor partners • Coordinate activities across multiple service areas to ensure uninterrupted operations • Identify operational risks and implement solutions to maintain service quality.