Ensure high quality first impression for and provide exceptional service to Mid-State Technical College students, campus guests, and employees within the Student Services and Information Center by applying customer service skills, knowledge, advocacy, and professional judgment to address student and guest inquiries related to admissions, registration, records, counseling and advising, financial aid, and enrollment. Provide support to Student Services, which may include assisting with registration and advising; entering inquiries into the customer relationship management (CRM) system; assisting students with completing applications; assisting with on-campus events; communicating with students; processing results for transcripts; and scheduling appointments.