Qualifications we prefer but don't require: Work Experience: Experience in a distribution, wholesale, logistics, or supply chain environment; experience establishing a quality or measurement capability where none existed previously; experience with cost of quality or COPQ modeling outside of a manufacturing setting; experience with supplier quality, vendor score carding, or chargeback recovery; experience designing voice of customer or customer satisfaction measurement programs; Lean, Six Sigma, or equivalent continuous improvement training; familiarity with Epicor or a comparable ERP, and with reporting tools such as Power BI. Analytics/Computer Skills: working knowledge of cost of quality concepts, defect classification, root cause analysis, and customer satisfaction measurement; comfort working with transactional data: interpreting ERP reports, validating a number, and explaining how it was derived; ability to develop, maintain, and present quality metrics, dashboards, scorecards, and executive-level reporting.