The specialist carries phones and the ticket queue alongside our entry level support agents during normal volume and steps up as the escalation point for projector geometry, signal paths, audio, launch monitor behavior, PC configuration, and physical component failure. Know the full component set of Sim-in-a-Box and Play10 systems: enclosure and frame hardware, impact screen and tensioning, netting, turf and hitting mats, projector and mount, launch monitor, simulator PC, audio components, cabling, and power.