The Staff Tech Operations Engineer - Payment & POPs is the SONIC payments SME (subject-matter-expert) responsible for ensuring the stability, integrity, and efficient operation of the POPS (payments and point of personalized service) platforms, with the goal to ensures high levels of customer satisfaction by monitoring, maintaining, supporting, and optimizing both the intake and execution of requests (settlements, chargebacks, inventory control, menu items, coupons/discounts, images/videos, digital display layouts, etc.). Strong understanding of how complex technology systems interact including cloud-based platforms, integration layers and scripting languages Proven ability to oversee collaborative programs with executives, business owners and vendors, on complex technology initiatives, which bear tangible results.