Responsibilities · Primary point of contact for clients during reconstruction projects · Provide project updates, request documents, and set clear expectations · Collect and audit daily site reports, photos, and job documentation · Organize and maintain job files in Encircle · Assemble estimates using Xactimate (preferred) · Track contracts, invoices, submittals, approvals, and deadlines · Support invoicing and collection calls (deductibles and balances due) · Coordinate communication with vendors, adjusters, and internal teams Requirements · Strong written and verbal communication · Highly organized and detail-oriented · Comfortable with direct conversations and persistent follow-up · Microsoft Office proficiency · Restoration / construction admin experience preferred · Xactimate experience preferred but not required This Role Requires Backbone (Not Aggression) We are looking for someone who can be calm, professional, and persistent—even when conversations get uncomfortable. This role requires strong organization, confident communication, and the ability be professional when holding both clients and internal team members accountable professionally.