You will begin as a player-coach: personally owning a focused portfolio of strategic customers, leading the coordination of CSMs, Deployment Strategists, and Solutions Engineers, and partnering closely with Sales and Product to drive adoption, retention, and expansion. Has been an excellent Customer Success Manager, Account Manager, or Post-Sales Leader, with strong judgment across account strategy, executive communication, discovery, value articulation, adoption planning, stakeholder management, renewal strategy, and expansion.