Reliability, Operations and Resilience: Establish an operational model for cloud and infrastructure platforms that includes observability, capacity planning, incident and problem management, change governance, disaster recovery, business continuity, backup, recovery testing, and service-level objectives. Cross-Functional Delivery: Partner with Service Resilience, Identity and Access Management, Cybersecurity, Applications, Data, Enterprise Architecture, Finance, Procurement, and business leaders to translate requirements into secure, scalable, resilient, automated, and adopted platform services.