Education & Experience• Bachelors degree in Business, Operations, Communications, or a related field - or equivalent work experience• 2+ years in resource management, staffing operations, traffic/project management, or a similar role within an agency, consultancy, or professional services environment• Demonstrated experience maintaining capacity and utilization reporting against an active project pipeline• Experience sourcing, onboarding, and managing labor• Strong spreadsheet skills (Google Sheets / Excel) for capacity modeling and reporting• Working knowledge of resource management or PSA tools (e.g., Float, Resource Guru, Mavenlink, Smartsheet) a plus• Familiarity with ecommerce or Shopify Plus delivery environments a plus• 6 hours of your daily work hours must overlap with US Eastern Time business hours (8am - 5pm ET). You maintain a real-time view of capacity and utilization, coordinate staffing across full-time and contract resources, and partner with the VP of Operations, recruiters, and project managers to keep the right people on the right projects.