Document process flows, business and functional requirements, use cases, test scripts/results and software validation documents Document process flows, business and functional requirements, use cases, test scripts/results, and software validation documents, including EDI workflows, GHX escalation paths, hospital customer onboarding steps, transaction requirements, troubleshooting guides, and knowledge management content. Perform root cause analysis and troubleshoot business processes including testing and researching data integrity/accuracy to resolve EDI order failures, GHX transmission issues, data mismatches, inventory-related order fallout, order exceptions, and hospital customer setup issues that impact successful electronic order processing.