An Associate''s Degree is required, or post-high school technical or specialized education, which may be obtained in the first two or three years of college, technical school, or business school - 2-5 years recent supervisory experience - 1-2 years of customer service experience required - Excellent verbal and written communication skills and strong organizational skills required - Proven flexibility to meet the ever-changing challenges of a call center - Strong interpersonal and management skills focusing on the ability to coach, counsel, motivate, and build cohesive teams - At least one year in Technical Support Rep I or II, or Systems Support Technician role preferred. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor''s legal duty to furnish information.