The position will be based in either NCB’s Arlington, VA Operations Center or NCB’s Hillsboro, OH Commons location, with the individual responsible for a team of over 50 professionals across both locations with oversight of core functions including Deposit Account Management, Deposit Services, Commercial Cash Management Services, Digital Banking, Electronic Payments, Credit Union Correspondent Banking, Branch Operations, Quality Control, Fraud Analysis, and Remittance Processing. Inspire the currently high-performing team to continue to embrace the tenets of operational excellence including maximizing existing technology capabilities, empowering team members to challenge existing ways of working, continuously optimizing products, services, and experiences for customers, implementing KPIs to foster a performance driven culture, and developing and piloting AI-enabled solutions and agents.