PW Retail Foods LLCNewStore Associate PW Retail Foods LLCStore AssociateWest Allis, WIAs a key member of our team, you'll focus on delivering exceptional customer service, whether restocking shelves, slicing deli meat, receiving product, assisting with inquiries, or processing transactions, all while maintaining a clean and inviting store environment. Physical abilities: Frequent amounts of smelling, standing, talking, reaching, stooping, kneeling, crouching, and feeling; Constant amounts of walking, handling, lifting/carrying, and pushing/pulling loads up to 80 lb, and hearing.
Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritRacine, WI$16.75–$17.25 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Spencer Gifts - Spirit HalloweenStore Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sGreendale, WI$18.98–$19.23 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Spencer Gifts - Spirit HalloweenStore Manager - Spirit Spencer Gifts - Spirit HalloweenStore Manager - SpiritCudahy, WI$19.50–$20.50 / hourThe Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
Spencer Gifts - Spirit HalloweenSenior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerWauwatosa, WI$16.75–$17 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sGreendale, WI$14.75–$15 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
StarbucksNewshift supervisor - Store# 17854, MILWAUKEE - 27TH & MORGAN Starbucksshift supervisor - Store# 17854, MILWAUKEE - 27TH & MORGANMilwaukee, WI$19.37–$21.99Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacationthat accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at1 hour for every 25 or 30 hours worked, depending on work location),and additional pay if working on one of eightobserved holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program viathe Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
StarbucksNewshift supervisor - Store# 59372, LAYTON & LOOMIS Starbucksshift supervisor - Store# 59372, LAYTON & LOOMISMilwaukee, WI$19.37–$21.99Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacationthat accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at1 hour for every 25 or 30 hours worked, depending on work location),and additional pay if working on one of eightobserved holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program viathe Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Piggly Wiggly Midwest LLCNewStore Associate - Racine, Spring St, WI Piggly Wiggly Midwest LLCStore Associate - Racine, Spring St, WIRacine, WIAs a key member of our team, you'll focus on delivering exceptional customer service, whether restocking shelves, slicing deli meat, receiving product, assisting with inquiries, or processing transactions, all while maintaining a clean and inviting store environment. Physical abilities: Frequent amounts of smelling, standing, talking, reaching, stooping, kneeling, crouching, and feeling; Constant amounts of walking, handling, lifting/carrying, and pushing/pulling loads up to 80 lb, and hearing.
Piggly Wiggly Midwest LLCNewStore Associate - Durand Ave, WI Piggly Wiggly Midwest LLCStore Associate - Durand Ave, WIRacine, WIAs a key member of our team, you'll focus on delivering exceptional customer service, whether restocking shelves, slicing deli meat, receiving product, assisting with inquiries, or processing transactions, all while maintaining a clean and inviting store environment. Physical abilities: Frequent amounts of smelling, standing, talking, reaching, stooping, kneeling, crouching, and feeling; Constant amounts of walking, handling, lifting/carrying, and pushing/pulling loads up to 80 lb, and hearing.
PW Retail Foods LLCNewProduce Department Manager PW Retail Foods LLCProduce Department ManagerRacine, WIPhysical abilities: Regular vision, occasional walking lifting, carrying loads up to 50 lbs, stooping, crouching, crawling, and kneeling; frequent amounts of standing, sitting, pushing/pulling loads up to 100 lbs, tasting and smelling; constant amounts of handling, feeling, talking and hearing. The Produce Manager is responsible for directing and supervising all functions and activities of Produce Department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store.
Piggly Wiggly Midwest LLCNewAssistant Produce Department Manager Piggly Wiggly Midwest LLCAssistant Produce Department ManagerRacine, WIThe Assistant Produce Department Manager is responsible for supporting the direction and supervision of the Produce Department Manager in all functions and activities of Produce Department personnel to achieve the sales and profit goals established for the department; to ensure and support that the work shifts of all department personnel contribute to the financial best interests of the store. Physical abilities: Requires standing, walking, and bending throughout the entire work day and the ability to: Regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries.
FedExRetail Customer Service Associate FedExRetail Customer Service AssociatePleasant Prairie, WisconsinFull timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
Stein's Garden and HomeNewManagement - Assistant Store Manager Stein's Garden and HomeManagement - Assistant Store ManagerKenosha, WIEffectively monitor daily store performance, regularly review key performance indicators and controllables with your Store Manager, share successes, communicate opportunities, and collaborate on resolutions to obtain business unit objectives. Foster a culture of open two-way communication with all staff to insure positive morale, upward flow of creative ideation, and effective conflict resolution for the benefit of the associates, customers, and the company.
United WirelessT-Mobile - Retail Store Manager - Pewaukee, WI United WirelessT-Mobile - Retail Store Manager - Pewaukee, WIPewaukee, WIHeadquartered in Farmington Hills, Michigan and Established in 2007, we have grown to over 125 locations in 13 states, making us one of the fastest-growing wireless retailers in the nation. By creating an inclusive environment, focusing on performance management, and recognizing achievements, you ensure the store meets success metrics-all while upholding United Wireless policies and procedures.
CNG HoldingsNewAssistant Store Manger Cash Store Kenosha, WI CNG HoldingsAssistant Store Manger Cash Store Kenosha, WIKenosha, WIHandle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers' financial situations, thereby filling a need and delivering value to our customers.
Walgreen CoStore Manager Walgreen CoStore ManagerGreenfield, WI$50,000–$120,000 / yearModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
AKIRAStore Manager - Mayfair AKIRAStore Manager - MayfairMilwaukee, WisconsinAKIRA's culture has one very large, distinct difference from other high fashion competitors: Other-Worldly Customer Service and Fanatical, Obsessive Attention to the consumer's needs and desires. Since then, the company has extended its reach to 40+ stores across the United States, as well as a thriving eCommerce business (shopAKIRA.com).
SPECTRUMRetail Store Manager SPECTRUMRetail Store ManagerLake Geneva, WIGet to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach.
Walgreen CoEmerging Store Manager Walgreen CoEmerging Store ManagerWauwatosa, WI$45,000–$71,550 / yearBachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
work4spiritReturning Assistant Store Manager - Spirit work4spiritReturning Assistant Store Manager - SpiritKenosha, WI$16.75–$17.25 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Stefans SoccerRetail Store Manager Stefans SoccerRetail Store ManagerBrookfield, WIFull timeStefans Soccer is looking for a results-driven retail store manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively.
AKIRAAssistant Store Manager FT - Mayfair AKIRAAssistant Store Manager FT - MayfairMilwaukee, WisconsinBy leading through action and operating with an ownership mindset, our Assistant Store Managers play a critical role in talent development, customer satisfaction, and store performance. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Other-Worldly Customer Service and Fanatical, Obsessive Attention to the consumer's needs and desires.
Kroger Family of CompaniesAssistant Store Leader Kroger Family of CompaniesAssistant Store LeaderWaukesha, WIAssist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) & other targeted goals (e.g., safety). * Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation.
Pick 'n SaveAssistant Store Leader Pick 'n SaveAssistant Store LeaderWest Allis, WIFull timeAssist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) & other targeted goals (e.g., safety) . Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance Kroger's best-in-class reputation.
Kroger Family Of CompaniesNewAssistant Store Leader Kroger Family Of CompaniesAssistant Store LeaderMilwaukee, WIAssist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) & other targeted goals (e.g., safety). Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance Kroger's best-in-class reputation.
HibbettNewAssistant Store Manager (Full-time) - Kenosha, WI HibbettAssistant Store Manager (Full-time) - Kenosha, WIKenosha, WIThe Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store's goals. Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
Midline Vision Group LLCAssistant Store Manager Midline Vision Group LLCAssistant Store ManagerBrookfield, WIIn the eye care industry, an Assistant Store Manager is responsible for helping the Store Manager oversee all facets of the office's operation, including but not limited to the daily operation of a retail area including personnel management, budgetary controls, and inventory controls while maintaining the highest level of customer service. Candidates with prior experience in other medical fields (outpatient clinic workers, those in the dental or chiropractic industries, etc.) or those with some retail experience tend to excel in this type of role.
AutozoneStore Manager AutozoneStore ManagerRacine, WIFull timeAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. An applicant's criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information.
Stonebriar Auto Services LLCAssistant Store Manager - Jiffy Lube Multicare Stonebriar Auto Services LLCAssistant Store Manager - Jiffy Lube MulticareKenosha, WIAs a member of the location management team, the successful candidate will be responsible for providing "hands-on" overall leadership, training, safety guidance, motivation, and direction to store teammates to ensure operational objectives, store financial performance, and guest service meets or exceeds company goals, while ensuring an energetic and fun working environment for all team members. Assistant Store Managers will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor.
Pick 'n SaveSTORE/NIGHT LEAD CLERK Pick 'n SaveSTORE/NIGHT LEAD CLERKWaukesha, WIFull timePractice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
Pick 'n SaveSTORE/NIGHT DEPT LEADER Pick 'n SaveSTORE/NIGHT DEPT LEADERSaint Francis, WIFull timePractice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
GPM Investments, LLCStore Manager GPM Investments, LLCStore ManagerMilwaukee, WI$43,888–$49,500 / yearBe the go-to person when coverage is needed—you’ll typically work days but must be available for any shift, including evenings, overnights, weekends, and holidays. Perform all duties of store employees including running the register, stocking, upselling, cleaning restrooms, and maintaining the lot and fuel pumps.
7-Eleven IncStore Leader (Manager) Trainee 7-Eleven IncStore Leader (Manager) TraineeMilwaukee, WIA Store Leader with an Assistant or two make up the store's leadership team executing merchandising and marketing initiates, driving profitability, developing the skills of the entire store team, and ensuring customers are well taken care of. Fast forward through hard work, completion of our training programs, and really learning the business, it's easy to see how we can boast about having the best store management teams in the industry.
CNG HoldingsNewAssistant Store Manger- Kenosha 1228 CNG HoldingsAssistant Store Manger- Kenosha 1228Kenosha, WIInteract with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.* Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.* Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers' financial situations, thereby filling a need and delivering value to our customers.
CNG HoldingsNewAssistant Store Manger- Kenosha CNG HoldingsAssistant Store Manger- KenoshaKenosha, WIHandle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers' financial situations, thereby filling a need and delivering value to our customers.
O&H Danish Bakery IncO&H Danish Bakery Retail Store Lead - All Locations O&H Danish Bakery IncO&H Danish Bakery Retail Store Lead - All LocationsRacine, WIAssist Retail Store Manager and Assistant Mangers in the daily responsibilities of opening/closing duties, cash reconciliation, vendor ordering, health inspection readiness, bakery/deli fulfillment, inventory, and waste responsibilities. Perform and assist in essential functions of daily store operations while performing customer service, sales, bakery packaging, and food and beverage production functions.
CNG Holdings IncAssistant Store Manger Cash Store Kenosha, WI CNG Holdings IncAssistant Store Manger Cash Store Kenosha, WIKenosha, WIHandle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer,and other cash handling requirements;may be responsible for bank deposits or bank pick-ups. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.
Pick 'n SaveSTORE/NIGHT CLERK Pick 'n SaveSTORE/NIGHT CLERKHales Corners, WIFull timeA wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Milwaukee BrewersAssistant Store Manager Milwaukee BrewersAssistant Store ManagerMilwaukee, WisconsinJob Description: As part of Retail Department, the Assistant Store Manager will lead the fan and associate experience for the retail sector of the Milwaukee Brewers in assigned Brewers Team Store locations under the direction of the Senior Coordinator - Retail Operations. Follows Brewers Team Store policies and procedures, ensure they are consistently implemented and maintained in all store locations, counsel retail associates as needed.
At&tNewAssistant Store Manager At&tAssistant Store ManagerMilwaukee, WI$47,500–$71,300 / yearAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phoneJoin our team and you will be on a path to leadership, coupled with a strong salary and benefits that fit your life. Our most successful Assistant Store Managers have:Excellent communication and leadership skillsThree or more years of sales and/or customer experience in telecommunications or a related industryPrior management experienceWell-developed planning, analytical and problem-solving skillsFamiliarity with wireless terminology, industry trends and AT&T mobility systemsThe ability to collaborate with key stakeholders on initiatives beyond store walls.
Utrecht Art Supplies IncRetail Store Assistant Manager Utrecht Art Supplies IncRetail Store Assistant ManagerMilwaukee, WI$21–$22 / hourBy exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Assistant Manager will lead their team to fulfil Blick's commitment to our customers, the Arts, and our local communities. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.
Roundy'sSTORE/NIGHT LEAD CLERK Roundy'sSTORE/NIGHT LEAD CLERKGrafton, WIFull timeToday, we're proudly serving Roundy's customers in over 140 stores under the retail banners Pick ‘n Save and Metro Market in Wisconsin and Mariano's in Illinois. A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Tailored BrandsNewStore Lead Tailored BrandsStore LeadMilwaukee, WIReports to Store Manager: As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. • Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.
SmartStop Self StorageAssistant Store Manager - No NIGHTS! SmartStop Self StorageAssistant Store Manager - No NIGHTS!Milwaukee, WI$2,021–$2,023This position is involved in all phases of the operation, including leasing storage and parking, managing a team, assisting with maintenance, supervising on-site projects, and maintaining good relationships with tenants. We’ve earned Newsweek’s Best Customer Service for three consecutive years (2021–2023) and the prestigious Reputation 800 Award (2023).
CNG Holdings IncAssistant Store Manager - Milwaukee 1238 CNG Holdings IncAssistant Store Manager - Milwaukee 1238Milwaukee, WIHandle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer,and other cash handling requirements;may be responsible for bank deposits or bank pick-ups. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.
CNG Holdings IncNewAssistant Store Manager - 1239 Waukesha CNG Holdings IncAssistant Store Manager - 1239 WaukeshaWaukesha, WIHandle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer,and other cash handling requirements;may be responsible for bank deposits or bank pick-ups. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.
CNG Holdings IncNewAssistant Store Manager Franklin WI Check N Go CNG Holdings IncAssistant Store Manager Franklin WI Check N GoFranklin, WIHandle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer,and other cash handling requirements;may be responsible for bank deposits or bank pick-ups. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.
BRICK AND MORTAR HOME LLCAssistant Store Manager BRICK AND MORTAR HOME LLCAssistant Store ManagerLake Geneva, WIYou will assist the Store Manager with training and managing employees and foster a positive work environment. As an Assistant Manager, you will be responsible for ensuring the store operates efficiently and follows all company guidelines and procedures.
Oak St. HealthNewStore Associate Oak St. HealthStore AssociateWaukesha, WI$15–$19 / hourThe Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others. Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues .