Des Moines, IA10 days ago
In this role you will:* Coach, direct, and manage the sales activities of a small group of residential Mortgage Retail Sales Consultants under the direction of a Non-Producing Mortgage Retail Sales Manager* Supervise individual contributors by directing and managing sales activities to ensure high level of customer service, timely completion, quality, and compliance in Mortgage Retail Sales* Produce high quality loans that meet Wells Fargo Home Mortgage guidelines by building relationships with realtors, builders, financial planners, bank stores, past customers, and other nontraditional sources while providing excellent customer service* Make supervisory decisions and resolve issues related to team supervision, work allocation, financial resources, and daily operations; manage personal and team's pipeline to effectively manage customer loyalty* Leverage interpretation of policies, procedures, and compliance requirements while negotiating terms and taking applications* Identify opportunities for process improvement and risk control development in low complexity functional areas* Interact directly with external customers as well as collaborate and consult with peers, colleagues, and mid-level managers* Stay informed of mortgage industry trends and developments in the assigned market and develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace* Manage allocation of people and financial resources for Mortgage Retail Sales* Be responsible for selection, evaluation, and development of staff within Mortgage Retail Sales* This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations belowRequired Qualifications:* 2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education* 1+ years of Leadership experienceDesired Qualifications:* Basic Microsoft Office skills* Customer service experience* Excellent verbal, written, and interpersonal communication skills* Knowledge and understanding of sales prospecting and generating referrals* Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources* Excellent verbal, written, and interpersonal communication skills* Mortgage industry experience* Knowledge and understanding of sales prospecting and generating referrals* Customer service experience* A BS/BA degree or higher* 1+ year of leadership or management experience* 1+ year of data analysis experience* 1+ year of recruiting experienceJob Expectations:* This position requires SAFE registration at the time of employment.