Measures of Success- Star ProfileGrowth: new logos, recurring revenue, strategic-account expansion, lifecycle penetration, revenue, gross profit, and pricing qualityPipeline, conversion, forecast, and IFS CRM accuracyCustomer experience, NPS, retention, renewals, share of wallet, and expanded service scopeQuote-to-contract cycle time, contract accuracy, backlog aging, and operations-ready handoffsBudget and operating-plan execution, five-year strategic-plan contributions, and company-goal alignmentTeam development, objective attainment, leadership cadence, and cross-functional effectivenessEducation and Experience:Bachelor's degree in a related field or equivalent experience; generator, electrical-power, industrial-equipment, field-service, or mission-critical experience required; people-leadership experience preferred. Reporting Relationship: The Senior TSM - Service reports to the Vice President of Sales, AC Power and Generation Player Responsibilities/Accountabilities:Growth and Accounts: Execute a measurable territory plan that creates qualified pipeline, wins profitable new customers, expands strategic accounts, and grows recurring lifecycle-service revenue.