Deliver exceptional service to athletes, families, and resort guests by welcoming them in a friendly, respectful manner, actively listening to their needs, providing helpful information and assistance, and creating positive experiences through the "Ten Foot Rule" and other guest-focused interactions. Represent Cranmore professionally at all times by serving as a positive ambassador for the resort, collaborating effectively with fellow employees, and maintaining a cooperative, courteous, and positive attitude when interacting with guests, coworkers, and supervisors.