Build and execute the end-to-end change and enablement plan for sales and customer success initiatives (methodology changes, comp plan changes, territory or book-of-business changes, CRM or CS platform rollouts, pricing, packaging, or renewal process changes): stakeholder change profiles, communications, training, manager reinforcement asks, and adoption measurement, embedded in each initiative's project plan. Own job-readiness onboarding for sales and customer success: design and deliver the new-hire ramp that teaches new Account Executives and Customer Success Managers the selling, retention, or relationship skills, product knowledge, process, and systems (CRM, dialer, quoting, CS platform) needed to do the job.