Act as first point of contact for prospective students considering enrolling in a graduate and/or online program at the institution; Engage primarily by telephone with prospective students to discuss educational goals, answer questions, and provide application support, with additional communication via email and text as needed; Discuss admission requirements, program offerings, student interests, and career goals based on program of choice; Meet metrics by demonstrating high level of product/program knowledge and meeting specific student recruitment goals Manage prospective student records, application materials, and follow-up documentation in the computerized database; Validate enrollment data and collaborate with internal departments to address discrepancies as needed; Maintain comprehensive knowledge of university student services, financing options, and resources available to support student success; Maintain accurate knowledge of graduate and/or online programs, university student services, and peer institutions' offerings; Use critical thinking and sound judgment to assess student needs, identify solutions, and engage department faculty when additional support is needed; Work effectively with coworkers as part of the student services team to ensure each student's experience with the institution is professional, service-focused, and productive; Perform all other duties as assigned. After completion of 2 years of continuous service, eligible employees are entitled to 12 days of annual leave and, for each additional year of service, annual leave is increased by one day per year to a maximum of 20 days after 10 years.