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The Product Manager will lead the evolution of a Salesforce-based student experience platform, driving strategy, design, and execution across case management and CRM solutions. GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska.

<div><strong>Primary Job Title:</strong><br/> Product Manager</div><div><strong>Alternate/Related Job Titles:</strong></div><ul><li><div>Salesforce Product Manager</div></li><li><div>CRM Product Manager</div></li><li><div>Product Owner (Salesforce)</div></li><li><div>Technical Product Manager</div></li><li><div>Business Systems Product Manager</div></li></ul><div><strong>Location:</strong><br/> Boston, MA</div><div><strong>Onsite Flexibility:</strong><br/> Remote</div><div><br/><strong>Job Details:</strong></div><ul><li><div>Position Type: Right to Hire</div></li><li><div>Contract Duration: 3 months</div></li><li><div>Start: As Soon As Possible</div></li><li><div>Pay Rate: $55 - 57/hr</div></li></ul><div><strong>Job Summary:</strong><br/> The Product Manager will lead the evolution of a <strong>Salesforce-based student experience platform</strong>, driving strategy, design, and execution across case management and CRM solutions. This role bridges business, technology, and user experience to deliver a modern, unified service ecosystem.</div><div><br/><strong>Key Responsibilities:</strong></div><ul><li><div>Serve as primary product owner for Salesforce Student Experience and Case Management solutions</div></li><li><div>Engage stakeholders across academic and administrative functions to gather requirements</div></li><li><div>Facilitate workshops and JAD sessions to define current and future state solutions</div></li><li><div>Develop product strategies, roadmaps, and future-state visions</div></li><li><div>Write user stories, epics, and acceptance criteria for development teams</div></li><li><div>Collaborate with Salesforce architects and developers to ensure best practices</div></li><li><div>Lead initiatives related to omnichannel case management and digital engagement</div></li><li><div>Promote AI tools to enhance productivity, documentation, and delivery</div></li><li><div>Monitor success metrics and continuously improve product functionality</div></li></ul><div><strong>Required Experience:</strong></div><ul><li><div>5+ years of <strong>product management or CRM solution experience</strong></div></li><li><div>Strong knowledge of Salesforce (Service Cloud, Case Management, omnichannel)</div></li><li><div>Experience facilitating workshops and gathering business requirements</div></li><li><div>Ability to translate complex business needs into technical requirements</div></li><li><div>Strong communication and stakeholder management skills</div></li><li><div>Experience leveraging AI tools for productivity and analysis</div></li></ul><div><strong>Nice-to-Have Experience:</strong></div><ul><li><div>Experience in higher education or large organizations</div></li><li><div>Familiarity with Salesforce Experience Cloud or Marketing Cloud</div></li><li><div>Experience with AI-driven service workflows</div></li><li><div>Background in human-centered design or service design</div></li></ul><div><strong>Required Skills:</strong></div><ul><li><div>Salesforce Product Management (Service Cloud, Case Management)</div></li><li><div>Requirements Gathering & User Story Development</div></li><li><div>Stakeholder Engagement & Workshop Facilitation</div></li></ul><div><strong>Preferred Skills:</strong></div><ul><li><div>Omnichannel CRM Solutions</div></li><li><div>AI-Driven Workflow Optimization</div></li><li><div>Product Strategy & Roadmapping</div></li><li><div>Cross-Functional Collaboration</div></li></ul><div><strong>Additional Skills:</strong></div><ul><li><div>Ability to connect business processes, data, UX, and architecture</div></li><li><div>Strong analytical and problem-solving skills</div></li><li><div>Experience with digital engagement and telephony systems</div></li><li><div>Ability to operate across multiple domains and teams</div></li></ul><div><strong>Benefits:</strong></div><ul><li><div>Medical, Vision, and Dental Insurance Plans</div></li><li><div>401k Retirement Fund</div></li></ul><div><strong>About the Client:</strong><br/> Global Research University<br/> We are a leading research and teaching institution with campuses in Boston and programs worldwide. Our commitment to inclusivity and innovation drives our mission. Join our dynamic campus and contribute to shaping the future of education. We are an equal-opportunity employer.<br/><br/><strong>About GTT:</strong><br/> GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.</div><div><strong>Job Number:</strong><br/> 26-02742</div><div><strong>Hashtags:</strong><br/> #LI-GTT #LI-Remote  #gttjobs</div>

Product Manager - Salesforce Student Experience & Case Management

Administrative Skills

Analysis Skills

Artificial Intelligence (AI)

Banking Services

Best Practices

Biology

Biotech and Pharmaceutical

Business Processes

Business Skills

Business Solutions

Case Management

Cloud Computing

Communication Skills

Continuous Improvement

Cross-Functional

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer/Client Research

Data Processing

Dental Insurance

Ecosystems

Financial Services

Fortune 500 Customers

Improvement Metrics

Java Decompiler (JAD)

Marketing

Product Management

Product Planning

Product Strategy

Requirements Management

Retail

Retirement Funds

Salesforce.com

Systems Administration/Management

Technical Leadership

Training/Teaching

User Interface/Experience (UI/UX)

Vision Plan

Writing Skills

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Hear what it's like from a DATTCO school bus driver: https://www.dropbox.com/scl/fi/uoal180vsh9wizcmweb0s/Employee-Success-Story-Diana-Jimenez-FINAL.mp4?rlkey=gobg3bhomce8h30vw8gpw9it4&e=2&dl=0. DATTCO is a third-generation, family-owned passenger transportation company that serves 30 school districts throughout Connecticut and Rhode Island.

HOUR

<p>As a DATTCO School Bus Driver, you will have a vital role within your local community by helping get our kids to school safely. This is a perfect role for retirees, parents, grandparents, career changers, experienced drivers and anyone that cares about children.</p><p>Hear what it's like from a DATTCO school bus driver:</p><p>https://www.dropbox.com/scl/fi/uoal180vsh9wizcmweb0s/Employee-Success-Story-Diana-Jimenez-FINAL.mp4?rlkey=gobg3bhomce8h30vw8gpw9it4&e=2&dl=0</p><p>DATTCO is a third-generation, family-owned passenger transportation company that serves 30 school districts throughout Connecticut and Rhode Island. Our 2,000 employees safely transport over 140,000 students to and from school every year. Learn more about us at www.dattco.com.</p><p>What We Offer:</p><ul><li>You will love our culture! We treat you like family, not a number.</li><li>No experience? No worries! We provide free personalized training.</li><li>Part-time work schedule of 20 to 30 hours per week. Additional hours may be available.</li><li>No long distance trips. Be home every night.</li><li>Teamsters 401k.</li><li>Career growth opportunities. We promote from within.</li><li>Paid holidays.</li><li>Annual pay raises.</li><li>Employee referral bonuses.</li><li>Guaranteed hours.</li><li>Paid safety meetings.</li><li>Compensation of $22-29.25/hour.</li></ul><p>Responsibilities:</p><ul><li>Safely transport children to and from school.</li><li>Perform pre-trip and post-trip vehicle inspections.</li></ul><p>Requirements:</p><ul><li>21+ years old.</li><li>Valid RI driver's license.</li><li>3 years driving experience.</li><li>Pass a background check. Pass a drug test.</li></ul><p>Questions? Contact Raelene at (401) 371-2774 or raelene.hopkins@dattco.com.</p><p><em>Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.</em></p>

DATTCO

School Bus Driver Trainee

Background Investigation

Bus Driving

Driver's License

clearcompany

OTHER

Job details:The Delivery Driver Trainee will receive training to be able to achieve efficient and quality pick up, relocation, delivery, installation and networking of office equipment in a safe manner. About Ricoh:Mission and Vision At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.

<div>6 months of Delivery experience.<br/><br/><strong>Job details:</strong></div><div>The <strong>Delivery Driver Trainee</strong> will receive training to be able to achieve efficient and quality pick up, relocation, delivery, installation and networking of office equipment in a safe manner. The Trainee will be responsible for successful completion of the Delivery Driver Trainee program including proficiency in equipment, technology, productivity and safety standards, including but not limited to:</div><ul><li>Completion of assigned Pro Tread Courses.</li><li>Meet driving standards including successful completion of Smith System Training, road test and safety compliance (i.e. hard brakes, accidents, driving violations, etc.).</li><li>Display proficiency in phone usage (mobilelink, FMHH, DOT logs, Toner App, GPS).</li><li>Display excellent customer interaction skills (pre-call, training on new device, networking, internal/external customers.</li><li>Accurately complete pre/post trip inspections.</li><li>Successful completion of driver install program/training.</li><li>Loading and strapping proficiency.</li><li>Safety program involvement.</li><li>Proficiency in use of delivery equipment (i.e. stairclimber, dolly, pallet jack, etc.).</li></ul><br/><br/><strong>About Ricoh:</strong><p>Mission and Vision
At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.

We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.</p>

<p>Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD).</p>

<p>The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.</p>

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Product Manager - Salesforce Student Experience & Case Management GTT

School Bus Driver Trainee DATTCO

Delivery Driver Trainee Ricoh

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