This position is open to hires in Washington, D.C. or Richmond, VA preferred; or is open to remote employment within the continental U.S. This position is listed as Student Success Strategic Leader Pool Director for posting purposes; the official title of this hire is expected to be Director, Student Success to align with business norms. Consistently connect with other EAB teams, such as product development, technical support, research, enrollment services, and executive leadership to surface partner challenges and ensure a coordinated service approach for partners.