Captures, improves, and documents workflows, ensuring efficiency and regulatory compliance + Establishes reliable procedures, reporting tools, and dashboards intended to evaluate actual results against expected costs and benefits, project status, and congruence with strategic goals and objectives + Proactively identifies, escalates, and resolves issues that may impact the successful execution of the initiatives and attainment of organizational goals + Performs other related duties and participates in special projects as assigned + Partners with leadership, special committees, and team members to support execution of key initiatives + Assists and collaborates with project management, tracking milestones, timelines, and deliverables for key organizational initiatives + Participates in organizational change management efforts related to new, governance programs, strategic plans, IT systems, applications, processes, or updates + Researches and presents best practices in healthcare IT, exploring innovative solutions to improve care delivery and efficiency **REQUIREMENTS** + Must be a **current** student at the **University of Washington** + Mid-level skills in Microsoft Word, Outlook, and Excel, with a strong interest in learning and using technology that supports the ITS Services' goal of sharing information transparently and in user-friendly methods **DESIRED EDUCATION, SKILLS, AND EXPERIENCE** + Interest in healthcare technology, digital health and accessibility, and IT strategy + Interest in Operational Excellence, Transformation, and Innovation + Strong analytical, problem-solving, and critical-thinking skills + Excellent written and verbal communication abilities + Familiarity with EHR systems, SQL, or data visualization tools (Tableau, Power BI) + Ability to work both independently and collaboratively in a fast-paced environment + Excellent customer service and communication skills + Concise and effective writing skills and attention to detail + Solid organizational skills + Ability to communicate with all levels of individuals, including management/leadership + Demonstrated experience conducting effective research, cite resources, and build and modify reports, typically using mid to advanced levels of Excel + Proficiency in full Microsoft Suite, including SharePoint Online + Experience using graphic creation tools such as Canva **Compensation, Benefits and Position Details** **Pay Range Minimum:** $21.30 hourly **Pay Range Maximum:** $21.30 hourly **Other Compensation:** - **Benefits:** - **Shift:** First Shift (United States of America) **Temporary or Regular?** + Collaborates and assists cross-functional teams focusing on Governance and Strategic Planning + Ensures we are working on the right projects at the right time + Supports the technology Governance program spanning across all business units + Supports the resourcing, project scheduling, and approaches throughout the full project life cycle + Works closely with user representatives, other ITS teams, operations staff, and other project team members from project ideation through scheduling + Analyzes business processes and data + Supports ITS Owners and Business Owners in business case development including KPIs and risk categorization and mitigation + Supports the operational departments ensuring that their ideas and needs are captured + Analyzes the overall portfolio for investment trends, benchmarks, capacity, and risk, presenting this information to executives and highlighting strategic opportunities + Communicates broadly and proactively, leading ITS Governance activities and improvements + Attends and participates in relevant meetings with ITS Senior Leaders, gaining insights into high-level decision-making in healthcare IT.